New Client Process/FAQ's
Our Intake Process: What to Expect
Step 1: Reach Out
You can contact us through our website, by phone, or by email. We’ll respond within two to three business days.
Step 2: Complete Our Intake Forms
After your initial inquiry, we’ll send you a secure portal link to complete your intake paperwork online. These forms include consent to treatment, privacy policies, and basic background information. This helps us understand your needs and make sure we’re the right fit for you.
Step 3: Eligibility & Matching
Our team reviews your information to confirm we have the right therapist available to support you. If we can’t provide the care you need, we’ll connect you with trusted referrals in the community.
Step 4: Schedule Your First Session
Once accepted, you’ll receive an invite to our client portal, where you can schedule your first appointment and upload any necessary documents (such as an insurance card or ID).
Step 5: First Appointment
During your first session, your therapist will review your concerns, complete a comprehensive assessment, and begin building a personalized treatment plan with you.
Step 6: Ongoing Support
After your first session, you’ll continue meeting with your therapist based on the plan you create together. You’ll always have access to your records, forms, and scheduling through our secure client portal.
Your Rights & Confidentiality
All clients receive information about their rights, privacy, and how to file a grievance if needed. Your information is always kept confidential in line with Oregon law and HIPAA standards.