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Effective Date: July 6, 2026

 

At Turning Leaf Wellness Center, LLC, your privacy matters. We are committed to protecting the personal information and health information you share with us. This page explains how we collect, use, protect, and disclose information, including information related to SMS/text messaging through Zoom Phone.

 

This page is intended to support transparency, privacy, and communication practices for clients, prospective clients, and website visitors. It does not replace any full Notice of Privacy Practices, informed consent, release of information, or other clinical documents that may be provided during intake or treatment.

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Our Organization

Turning Leaf Wellness Center, LLC
753 SE Main St, Suite #212
Roseburg, OR 97470

Phone: 541-817-5580
Fax: 541-696-7310
Email: office@tleafwellness.com
Website: www.tleafwellness.com

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Our Commitment to Privacy

Turning Leaf Wellness Center protects personal information and health information in accordance with applicable privacy laws, HIPAA requirements, Oregon confidentiality requirements, professional ethics, and organizational policies. We are committed to using reasonable administrative, physical, and technical safeguards to protect information from unauthorized access, use, or disclosure.

 

Information We May Collect

We may collect information when you contact our office, complete an inquiry form, request services, schedule an appointment, communicate with staff, complete intake paperwork, or receive services from Turning Leaf Wellness Center.

This information may include:

• Name

• Date of birth

• Phone number

• Email address

• Mailing address

• Emergency contact information

• Insurance or payment information

• Appointment and scheduling information

• Information submitted through forms, phone calls, voicemail, email, SMS/text messages, client portal communication, or in-person communication

• Health-related information you choose to provide to our office or clinical team

 

For SMS/text messaging, we may collect your mobile phone number, SMS consent status, opt-in method, opt-out request, date and time of consent, and limited message history related to administrative communication.

 

How We Use Information

 

Turning Leaf Wellness Center may use information to:

• Respond to inquiries

• Follow up with prospective clients

• Schedule, confirm, cancel, or reschedule appointments

• Send appointment reminders

• Provide administrative updates

• Communicate about forms, portal access, insurance, billing, or care coordination

• Support treatment, payment, and health care operations

• Maintain required business, clinical, legal, and compliance records

• Comply with legal, ethical, payer, contractual, and regulatory requirements

 

We use the minimum necessary information whenever appropriate and limit access to information based on role, responsibility, and need.

 

SMS/Text Messaging Communication

 

Turning Leaf Wellness Center may use SMS/text messaging for limited administrative and care coordination purposes. These messages may include:

• Inquiry follow-up

• Appointment reminders

• Scheduling or rescheduling communication

• Paperwork or portal reminders

• General administrative updates related to services

• Limited care coordination when appropriate

 

SMS/text messaging is not intended for emergencies, crisis situations, or detailed clinical communication. Clients should not use

SMS/text messaging for sending sensitive clinical information, trauma details, safety concerns, medication concerns, diagnostic information, or urgent mental health concerns. If sensitive information is needed, Turning Leaf Wellness Center may direct clients to use a more secure communication method, such as the client portal, a phone call, a scheduled appointment, or in-person communication.

 

Use of Zoom Phone and Zoom Text Messaging

 

Turning Leaf Wellness Center may use Zoom Phone and Zoom SMS/text messaging to communicate with clients and prospective clients. Zoom may be used for business phone calls, voicemail, SMS/text messaging, and related administrative communication.

 

Zoom Phone/SMS may be used by authorized Turning Leaf Wellness Center workforce members for:

• Responding to new client inquiries

• Scheduling and appointment coordination

• Appointment reminders

• Paperwork and client portal reminders

• Office updates related to services

• General administrative communication

 

Turning Leaf Wellness Center does not use Zoom SMS/text messaging for emergency communication, crisis intervention, psychotherapy sessions, or detailed clinical treatment discussions.

 

Turning Leaf Wellness Center limits the information included in SMS/text messages and makes reasonable efforts to avoid including sensitive protected health information in text messages.

 

SMS Consent

By providing your mobile phone number and consenting to SMS communication, you agree to receive text messages from Turning Leaf Wellness Center, LLC.

 

Message frequency may vary depending on your inquiry, scheduling needs, services, or communication with our office. Message and data rates may apply.

 

Consent to receive SMS messages is not required as a condition of receiving services. You may choose to communicate with us by phone, voicemail, mail, email, or client portal instead.

 

How We Collect SMS Consent

 

SMS consent may be collected when you:

• Submit a website inquiry form

• Complete intake or registration paperwork

• Provide your phone number to our office

• Verbally request or agree to text communication

• Initiate text communication with Turning Leaf Wellness Center

• Provide written consent through an approved form or portal process

 

Turning Leaf Wellness Center may maintain records of SMS consent, including the phone number, the date and time of consent, the method of consent, and the opt-in or opt-out status.

 

How to Opt Out of SMS Messages

 

You may opt out of SMS/text messaging at any time by replying STOP to any text message from Turning Leaf Wellness Center.

After replying STOP, you may receive a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you provide consent again.

 

You may also request to opt out by contacting us directly:

Phone: 541-817-5580
Email: office@tleafwellness.com

 

How to Get Help

For help with SMS/text messaging, reply HELP to any text message from Turning Leaf Wellness Center.

 

You may also contact us directly:

Turning Leaf Wellness Center, LLC
753 SE Main St, Suite #212
Roseburg, OR 97470
Phone: 541-817-5580
Email: office@tleafwellness.com

 

No Sharing of SMS Consent or Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Turning Leaf Wellness Center, LLC does not sell, rent, or share SMS opt-in data, mobile phone numbers, or SMS consent information for marketing or promotional purposes.

 

Limited Use of Service Providers

 

Turning Leaf Wellness Center may use service providers to support its business operations, including electronic health records, billing systems, scheduling systems, phone and fax systems, communication tools, website tools, and secure technology platforms.

 

Service providers are permitted to use information only as needed to provide services to Turning Leaf Wellness Center and must protect it in accordance with applicable agreements, privacy laws, and security requirements.

 

SMS consent information and mobile phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.

Confidentiality and HIPAA

 

Turning Leaf Wellness Center protects health information in accordance with HIPAA and other applicable confidentiality requirements. We may use or disclose protected health information as permitted or required by law, including for treatment, payment, health care operations, required reporting, safety concerns, legal compliance, or with written authorization. Clients have privacy rights related to their health information. These rights may include the right to receive a Notice of Privacy Practices, to request access to records, to request amendments, to request restrictions, to request confidential communication, and to file a privacy complaint.

 

Website and Online Forms

 

Turning Leaf Wellness Center may use website forms or online tools to collect inquiries or service requests. Please avoid submitting highly sensitive clinical details through website forms. If you are seeking services, you may provide basic contact information and a brief reason for your inquiry. Detailed clinical information should be discussed through appropriate clinical intake processes or secure communication methods.

 

Emergencies and Crisis Communication

 

SMS/text messaging, voicemail, website forms, and email are not appropriate for emergencies or crisis situations.

If you are experiencing a medical, mental health, or safety emergency, call 911 or go to the nearest emergency room.

You may also call or text 988 for the Suicide & Crisis Lifeline.

 

Record Retention

 

Turning Leaf Wellness Center retains records, including communication records and SMS consent records, as required by law, payer requirements, professional standards, and organizational policy.

 

Updates to This Policy

 

Turning Leaf Wellness Center may update this Privacy Policy, HIPAA Notice, and SMS Communication Policy from time to time. Updates will be posted on this page with a revised effective date.

 

Contact Us

 

If you have questions about this policy, SMS communication, Zoom Phone/Text usage, or your privacy rights, please contact us:

 

Turning Leaf Wellness Center, LLC
753 SE Main St, Suite #212
Roseburg, OR 97470
Phone: 541-817-5580
Fax: 541-696-7310
Email: office@tleafwellness.com
Website: www.tleafwellness.com